Estimated completion date of order shoes
To customers who have placed orders.
LOTTADESIGN.'s original shoes are semi-custom made, with minimal excess stock.
Recently, there has been an increase in people placing orders without realizing that they are orders. We apologize for any inconvenience this may cause, but please be aware that these are marked as [Order Products] on the product page and we ask for your understanding.
-Delays may occur due to holidays in the production area or production congestion.
[The estimated finish time is as follows ]
| Order date (payment completion date) | Estimated completion and shipping dates | Status (as of August 3) |
| ~September 1st (day) |
Mid October NEUK → Late October |
|
| ~August 25th (day) |
Early October NEUK → Mid October |
|
| ~August 18th (day) | Late September to early October NEUK → Early to mid-October | |
| ~August 11th (day) | Late September (may be delayed due to factory holidays) NEUK→Early October | |
| ~August 4th (day) | Mid-September (may be delayed due to factory holidays) NEUK → late September - early October | |
| ~July 28th (day) | Early September (may be delayed due to factory holidays) | In preparation |
| ~ July 21st (day) | End of August (may be delayed due to factory holidays) | In production |
| ~ July 22nd (month) |
Early to mid-September Pre-order |
In production |
| NEUKUntil 7/31 | Late September to early October | In preparation |
| ~ July 15th (month) | Late August (may be delayed due to factory holidays) | In production |
| ~ July 7th (day) | Mid to late August |
Shipped |
*If you have not received your item after the above steps have been taken, please contact us by email or LINE. We will usually respond within 1-2 business days .
*When contacting us, please include your order number or receipt number, the name of the person who placed the order, and (date of purchase) .
*If you do not receive a reply email, please check your spam folder.
Please note that if you have spam filters set up, the reply will not be sent and an error will occur.
*Due to irregular holidays, it may be difficult to get through by phone. We ask that you refrain from making inquiries by phone.
*Individual support is available via LINE. Please feel free to use it.
About the production process
・The general process from order to shipping is as follows. (It may vary depending on the production process.)
| Process | Process Period | Process details |
| In preparation | Week 1 | [Create production specifications for each order] → [Arrange materials] |
| In production① | Week 2.3 | [Cutting] → [Gluing and sewing parts] → [Assembly] → [Sewing the entire body] → [Setting up all parts] |
| In production② | Week 4.5 | [Hanging_Molding to fit the wooden mold] → [Attaching the bottom] → [Shaping_Leaving the wooden mold for a few days to adjust the shape] |
| Final production stage | Week 5-6 | [Remove wooden mold] → [Attach insole] → [Finishing work and inspection] → [Packaging] → [Shipping to our company] |
| Preparing for shipment | Week 5-6 | [Inspection before shipping to customers] → [Shipping] |
