Refund policy

 

[overseas]

Return/Exchange/Cancellation Policy

 

○ We only support the return if the products are originally defective or damaged. We do not support any other reasons caused by the customers.

○ In case the products are defective, damaged, etc.

When you receive the item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please get in touch with us by email within seven days of delivery.

Please note that we cannot respond if the following conditions apply:

□ Products that have been delivered for more than 7 days

□ Products that have been used by the customer once

□ Products that have been defaced or damaged by the customer

□ If the size does not fit

□ Special products, such as sales

□ Products purchased from other than this site

□ If the product package (shoe box) is lost (including cases where the shipping label is attached directly to the shoe box).

□ If you have lost the "statement of delivery" or if it has not been sent

 

Refund policy

□Credit card payment

・If the product price has not been charged, the credit card payment process will be canceled.

・If the product price has already been charged, the credit card company will process the refund. Please get in touch with your credit card company, as the number of days required for processing differs depending on the card company.

■ Distributor  LOTTADESIGN.inc
■ Representative Masami Tauchi
■ Location  Fukadaso 201, 1-9-7 Hirano, Koto-ku, Tokyo,Japan
■ Phone number: +81-90-2129-4596(Japanese only)