Shipping policy


 ①Number of days for shipping


ITEM Number of days it takes to ship explanation
order shoes Around 35 days (30-40 days) After confirming the order payment, we will start preparing for the production of shoes. It depends on how crowded the production site is. *As of December 2022, it takes 38-45 days for production and transportation reasons.
stock products 1~4days If the item is in stock, it will be shipped within 1-4 days after the order is confirmed. (It may be delayed due to the holiday of the sender etc.)
Reserved product (pre-order)
_ We will ship the product as soon as it arrives according to the schedule described in the pre-order product.

*The number of days required for finishing custom-made shoes and reserved products is set based on past performance.

About multiple purchases

Product type shipping time
When ordering multiple shoes from LOTTADESIGN. collective shipping

Products with different delivery dates (order and stock products) and products with different shipping sources

Products with different delivery dates (order and stock products) and products with different shipping sources

When there are multiple reserved products (pre-orders)

Combined shipping (shipped after all items are ready)


* About date and time designation
We do not accept date and time designation. Please check the tracking number sent at the time of shipment.


②Delivery means


*Within Japan
・Shoes and others: Sagawa Express or eco-delivery (delivery company cannot be specified)
・Accessories and others: Click post (posted in a post, with tracking number)


 ③ About shipping fee

Shipping costs vary depending on the sender and product. Shipping charges will be displayed at checkout.

□from Tokyo

Honshu Hokkaido/Shikoku/Kyushu Okinawa
LOTTADESIGN. order other ¥660 ¥880 ¥1,350
select shoes ¥770 ¥990 ¥1,350
accessories ¥220 ¥220 ¥220


Shoes_Sagawa Express (Okinawa_Yamato Takkyubin or Yu-Pack)
Accessories Small Items_Click Post (Japan Post)


□from Kobe

select shoes
¥770 ¥1,650

Shoes_Yamato courier service


 ④Overseas shipping

 Currently, overseas shipping is available for the following countries.

It usually arrives in 3 to 7 days after shipping and cannot be specified on the date and time. (The arrival may be significantly delayed depending on the transportation status of the cargo and local traffic conditions.)

From February 2023, air fares will increase due to rising energy prices.

  TAIWAN(EMS) CHINA,HONGKONG(EMS) South Korea(EMS)  Singapore, Macau, Malaysia, Vietnam,Thailand(EMS)
0.1~1.0kg(1 pair) JP¥2,200
(2 pair)
(3 pair)


⑤Import tariffs

 * Customs duties for products delivered by EMS will be borne by the customer locally, and the method of collection differs depending on the system of each country.

As of October 2022, here is a guideline for customs duties. *Subject to change based on exchange rate fluctuations and the liquidity of tariff rates. Please note that we do not guarantee that there will be a price difference.

  import duty rate
HongKong _ 
Taiwan 7.5% 
ChinaPRC _ 
Macau _
Singapore _
Thailand 30%
Vietnam 30%
Malaysia _
South Korea 8%