About shoe repair

[About repair]

・We accept repairs only for LOTTADESIGN. order products.

(Products made overseas are not accepted for repair.)

(We do not accept items purchased outside of LOTTADESIGN. sites or stores.)

(Please inquire about select products made in Japan.)

​< Items that cannot be repaired>
・Items with damaged or torn uppers cannot be repaired. Including heel wear.
・You cannot put a cushion under the insole. We recommend using commercially available insoles.

・If it cannot be repaired and needs to be remade, even if only one leg is remade, it will take time to remake one pair, so the price is quoted for one pair.

・It may not be possible to procure materials for discontinued products.

​< Other precautions>

□ The repair amount is an approximate guide. It may vary depending on the state.
□ The period and fee vary depending on the material and production area.

<Repair request>

Please contact us using the contact form below, or

Take a picture of the area you want to repair and send it to us by email.

We will check the condition of the product, repair points, etc. together with the customer.

The customer is responsible for the shipping costs for repairs.

We will show you the amount including the shipping fee at the time of the estimate. We only accept credit card payments through our online invoice.

The repair period will take about 2 weeks. (Delays may occur due to ordering repair parts, etc.)

LOTTADESIGN Original Order Shoes Repair Estimate

Repair item
Estimated price
insole replacement
We will give you an estimate as it depends on the material.

double leg lift replacement

double heel replacement

outsole replacement




Even if it is an original product, if it is not possible to replace only some of the lifts, we will replace the heels. Items that have been used frequently and are worn out may not be repairable due to concerns about their strength.

The price is the same for one leg.
Depending on the condition of the shoes (the state of wear), they may not be repairable due to lack of strength.
Due to strength issues, the same shoe can only be replaced about once.

Please note that exchange of wedge heels cannot be repaired.

The unit sole of ballet shoes cannot be replaced only for the heel. Outsole will be replaced.

ribbon exchange
FIKA TIAM is not allowed.

Click here for repair inquiries ↓

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