Understand the handling and characteristics of shoes

Please understand the handling and characteristics of shoes.

To ensure that you can enjoy your LOTTADESIGN. shoes for a long time, please take note of the following points.

[Precautions when wearing]

  • When wearing shoes with a heel, make sure you do not crush your heels.
    Otherwise, your shoes may come off easily and cause you to fall. Please use a shoe horn and tie your shoelaces securely.

  • When wearing high heeled or heelless shoes, use caution and make sure to wear them on a stable surface.
    This can lead to injury due to instability on the feet.

  • Please be careful when using on rainy or snowy days.
    Moisture may cause penetration, color transfer, and slippery properties.

  • About the suede-like backing:
    Due to the nature of the material, dark colored linings may transfer color. Please be careful when wearing light colored socks, especially when the lining is wet.

  • We recommend wearing different shoes according to the purpose.
    Wearing the wrong shoes for the occasion can make you less comfortable and less safe.

  • If you experience any abnormalities such as itching or rash, discontinue use immediately.

  • Polyurethane soles and fabrics may deteriorate if stored for an extended period of time.
    Please check the condition before wearing. Avoid storing in places with high temperature, high humidity, or sudden temperature changes.

  • For shoes made of polyester suede, natural leather, or without lining, please be careful of color transfer onto socks or other items.

[Points to consider when choosing shoes]

  • Please understand the size and shape of your feet and choose a pair of shoes that are comfortable to wear.
    Shoes that don't fit properly can cause pain and fatigue.

[About the characteristics of the shoes]

  • Most of the processes are completed by hand by craftsmen, so there will be individual differences.
    We cannot guarantee perfect symmetry or uniformity, so please understand that this is the unique texture of handmade products.

  • The materials and components used in shoes (nails, shanks, urethane, adhesives, etc.) deteriorate over time.

  • Special materials such as vintage mixed tweed may vary from piece to piece.
    The expressions on the left and right sides may differ, but this does not constitute a defective product.

  • We have removed as much glue stains as possible, but please note that some may remain.

  • Any stones or decorative parts used in ornaments that fall off will not be eligible for return, exchange or repair.

  • The following minor conditions are not considered to affect wearability and will not be eligible for return.

    • A small amount of glue residue

    • Floating or gaps in the insole

    • Wrinkles caused by hanging

    • Any other items that are deemed to be of good quality according to our standards.

[For those living in hot and humid areas]

  • Due to the characteristics of the materials used, deterioration may occur faster in high temperature, high humidity, or direct sunlight.

  • If any of the following symptoms of "hydrolysis" appear, the product cannot be repaired.

    • The surface is sticky

    • Material comes off when rubbed with fingers

    • Yellowing, etc.

Even if you have not worn them for a long time, be sure to check their condition before wearing them again after a long time.

If you have any questions, please feel free to contact us via LINE or email.
At LOTTADESIGN., we deliver the shoes that are important to our customers with all our heart.
We hope you will enjoy using it for many years to come.