FAQ

① About shipping time

_Please read our shipping policy .

② About delivery method

_Please read our shipping policy.

③ About shipping fee

_Please read our shipping policy .

④ Overseas shipping / Overseas shipping

_Please read our shipping policy . Please read our shipping policy.

⑤ About payment

We accept the following payments.

・Credit card payment_VISA・MASTER・AMERICANEXPRESS・JCB

・Wallet_ApplePay・GooglePay・ShopPay

・Amazon Pay

・Smartphone payment_PayPay・LINE Pay・Merpay

・Convenience store payment_Family Mart, Lawson, Seven-Eleven, Ministop, Daily Yamazaki

·Bank transfer

　

⑥ Cancellation / change of order details after ordering

Orders cannot be changed once an order completion email has been sent. Please be sure to check the order details before completing the ordering process.

If you place an order by mistake , please contact us by email within the same day, as changes can be made only before processing by us.

*If you do not receive an order completion email, please check your spam folder.

Orders cannot be changed when the order completion email is sent.

In the unlikely event that you place an order by mistake, we will only be able to change it before processing by us, so please contact us by email (info@lottadesign.tokyo) within the same day.

* If you do not receive the order completion email, please check your junk email folder.

⑦ About returns and exchanges

_ Please read the conditions for returns and exchanges .

⑧ About exchange of ordered products (only in Japan)

In order to reduce the anxiety that the size does not fit, we have decided to accept size exchanges under certain conditions from April 2022. (*This is a test service and will be available until the end of October 2022.)

We will only accept size exchanges if the following conditions are met. Since it will be basically remade, it will take about 35 days after the product is returned. (On rare occasions when stock is available, we can ship without waiting too long. Please forgive us for shipping from stock items.)

* Although it is a free exchange, when returning, the customer's prepayment / re-shipment will be cash on delivery.

* It will be remade after the product is returned.

*May be shipped from stock.

*We do not offer refunds.

*Limited to one purchase per person for the first time.

[Things that can be exchanged]

・Different sizes for the same product (color/shape)

・Within size development

・Contact within 7 days after the product arrives

[Items that cannot be exchanged]

・Customized products

・Items whose size has been adjusted using a stretcher, etc.

・Different colors and designs

・Sold out products

・Discontinued materials/products

・Not available in sizes

・Defects after arrival (dirt, etc.)

・More than 8 days have passed since the product arrived

⑨ If you receive a product that is different from what you purchased

・We apologize for the inconvenience, but please fill in the [date of purchase, name, email address, purchased product, details, phone number if possible] and contact us by email within 7 days.

⑩ About packaging

・In consideration of the environment, this site does not use excessive packaging.

・Gift wrapping is not available.

・We do not compensate for missing shoe boxes.

・This site is environmentally friendly and does not overwrap.
・ We do not wrap gifts.
・ We do not compensate for shoe box defects.

⑪Cancellation of membership procedures

・Cancellation of Newsletter Registration _ You can unsubscribe from the delivered newsletter. If you scroll to the bottom, there is a link to cancel, so please follow the procedure from the link.

・Cancellation of member registration_Please fill in [Request to cancel member registration] from the inquiry form below and send it. The cancellation procedure is manual, so it may take about a week.

⑫How the image looks

・Product images are taken indoors. The appearance of the color of the wearing image and the product image varies depending on the shooting conditions. Please note that the appearance may differ depending on the environment of your PC.

⑬Precautions for handling shoes

_ Please read the request for understanding the handling and characteristics of shoes .

We usually reply within 1-2 business days .

If you do not receive a reply email, please also check your spam folder.
Also, if you are taking measures against spam , please cancel the domain designation of info@lottadesign.tokyo .
(Please note that the reply will be an error and cannot be sent to the e-mail address that has not been canceled.)

We usually reply within 1-2 business days.
If you do not receive the reply email, please check your junk email folder as well.
Also, if you are taking measures against junk mail, please cancel the domain designation of info@lottadesign.tokyo.
(Please note that you will not be able to send a reply to an email address that has not been released due to an error.)