Columbus - Heel and shoe fit - Adjustment parts (for heel)

* Correspondence in Japan

For order products

*We produce one pair after receiving an order . Therefore, we do not accept returns or exchanges due to customer convenience. Thank you for your understanding.

For stock products

*We do not accept any returns due to customer convenience. Exchanges are subject to certain conditions.

Please note that we cannot accept returns or exchanges if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer once
□ Products that have been defaced or damaged by the customer
□ If the size does not match the ordered product
□Special products such as sales and samples
□Products purchased at stores other than this site or Kiyosumi Shirakawa stores
□If the product package ( shoe box ) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent

*Customers are responsible for shipping costs for returns and exchanges due to customer convenience. Please be careful.

[If you wish to exchange/return]

2. Dealing with defective products and damage

Please be sure to check when the product arrives!

■Did you receive an item different from what you ordered?

■Is the product damaged or defaced?

○ When you receive a defective or damaged item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery. We will process your return or exchange immediately. In this case, we will bear the shipping fee. When returning the product, please send it to us by cash on delivery. *However, please note that we may not be able to exchange products that are out of stock (including custom-made products).

○Returns Please contact us by email within 7 days of delivery with your name, the name of the product you purchased, and the reason for the return. We will send you an email with instructions on how to return the item. After confirming the communication from our company, please fill in the necessary information on the return acceptance form and return the product. The customer is responsible for shipping costs incurred when returning an item due to the customer's circumstances. Please note.
If you wish to exchange or return an item, please be sure to contact us by email.

□ Returned product destination

1-9-7 Hirano, Koto-ku, Tokyo 135-0023

Fukadasou Room 201

Lotta Design Co., Ltd. 

○About exchange

Please email us with the following information within 7 days of delivery.

·order number

·name

・Product name you purchased

・Replacement desired size, etc.

・Reason for exchange

Please contact us by e-mail.

We will send you an email with instructions on how to exchange.

After confirming the communication from our company, please return the product.

Please note that exchanges cannot be made if the conditions for returns and exchanges are not met.

□ Regarding shipping costs for exchanges due to customer convenience
・When returning the shoes to us, please wrap them in the same shoe box as when you sent them, and send them with prepayment.

・The customer is responsible for the shipping fee when shipping from our company to the customer. Please note that we will send the replacement product by cash on delivery.

□ In some cases, such as when the size is out of stock, we may not be able to exchange the item. In that case, please understand beforehand that it will be returned.

 * Response to overseas [ Response to overseas]

○ We only accept defective or damaged items. We do not support all reasons for customer convenience.

○ Dealing with defective products, damage, etc.

When you receive the item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery.

Please note that we cannot respond if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer once
□ Products that have been defaced or damaged by the customer
□ If the size does not fit
□ Special products such as sales
□Products purchased from other than this site
□If the product package ( shoe box ) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent

○ We only accept defective or damaged items.

○ Dealing with defective products, damage, etc.

When you receive the item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery.

Please note that we cannot respond if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer
□ Products that have been defaced or damaged by the customer
□ If the size does not fit
□ Special products such as sales
□Products purchased from other than this site
□If the product package (shoe box) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent