Fitting visit reservation

* Correspondence in Japan

For order products

*We produce one pair after receiving an order . Therefore, we do not accept returns or exchanges due to customer convenience. Thank you for your understanding.

For stock products

*We do not accept any returns due to customer convenience. Exchanges are subject to certain conditions.

Please note that we cannot accept returns or exchanges if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer once
□ Products that have been defaced or damaged by the customer
□ If the size does not match the ordered product
□Special products such as sales and samples
□Products purchased at stores other than this site or Kiyosumi Shirakawa stores
□If the product package ( shoe box ) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent

*Customers are responsible for shipping costs for returns and exchanges due to customer convenience. Please be careful.

[If you wish to exchange/return]

2. Dealing with defective products and damage

Please be sure to check when the product arrives!

■Did you receive an item different from what you ordered?

■Is the product damaged or defaced?

○ When you receive a defective or damaged item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery. We will process your return or exchange immediately. In this case, we will bear the shipping fee. When returning the product, please send it to us by cash on delivery. *However, please note that we may not be able to exchange products that are out of stock (including custom-made products).

○Returns Please contact us by email within 7 days of delivery with your name, the name of the product you purchased, and the reason for the return. We will send you an email with instructions on how to return the item. After confirming the communication from our company, please fill in the necessary information on the return acceptance form and return the product. The customer is responsible for shipping costs incurred when returning an item due to the customer's circumstances. Please note.
If you wish to exchange or return an item, please be sure to contact us by email.

□ Returned product destination

1-9-7 Hirano, Koto-ku, Tokyo 135-0023

Fukadasou Room 201

Lotta Design Co., Ltd. 

○About exchange

Please email us with the following information within 7 days of delivery.

·order number

·name

・Product name you purchased

・Replacement desired size, etc.

・Reason for exchange

Please contact us by e-mail.

We will send you an email with instructions on how to exchange.

After confirming the communication from our company, please return the product.

Please note that exchanges cannot be made if the conditions for returns and exchanges are not met.

□ Regarding shipping costs for exchanges due to customer convenience
・When returning the shoes to us, please wrap them in the same shoe box as when you sent them, and send them with prepayment.

・The customer is responsible for the shipping fee when shipping from our company to the customer. Please note that we will send the replacement product by cash on delivery.

□ In some cases, such as when the size is out of stock, we may not be able to exchange the item. In that case, please understand beforehand that it will be returned.

 * Response to overseas [ Response to overseas]

○ We only accept defective or damaged items. We do not support all reasons for customer convenience.

○ Dealing with defective products, damage, etc.

When you receive the item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery.

Please note that we cannot respond if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer once
□ Products that have been defaced or damaged by the customer
□ If the size does not fit
□ Special products such as sales
□Products purchased from other than this site
□If the product package ( shoe box ) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent

○ We only accept defective or damaged items.

○ Dealing with defective products, damage, etc.

When you receive the item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery.

Please note that we cannot respond if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer
□ Products that have been defaced or damaged by the customer
□ If the size does not fit
□ Special products such as sales
□Products purchased from other than this site
□If the product package (shoe box) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent

_Please read our shipping policy .

_Please read our shipping policy.

_Please read our shipping policy .

_Please read our shipping policy . Please read our shipping policy.

We accept the following payments.

・Credit card payment_VISA・MASTER・AMERICANEXPRESS・JCB

・Wallet_ApplePay・GooglePay・ShopPay

・Amazon Pay

・Smartphone payment_PayPay・LINE Pay・Merpay

・Convenience store payment_Family Mart, Lawson, Seven-Eleven, Ministop, Daily Yamazaki

·Bank transfer

Orders cannot be changed once an order completion email has been sent. Please be sure to check the order details before completing the ordering process.

If you place an order by mistake , please contact us by email within the same day, as changes can be made only before processing by us.

*If you do not receive an order completion email, please check your spam folder.

Orders cannot be changed when the order completion email is sent.

In the unlikely event that you place an order by mistake, we will only be able to change it before processing by us, so please contact us by email (info@lottadesign.tokyo) within the same day.

* If you do not receive the order completion email, please check your junk email folder.

_ Please read the conditions for returns and exchanges .

In order to reduce the anxiety that the size does not fit, we have decided to accept size exchanges under certain conditions from April 2022. (*This is a test service and will be available until the end of October 2022.)

We will only accept size exchanges if the following conditions are met. Since it will be basically remade, it will take about 35 days after the product is returned. (On rare occasions when stock is available, we can ship without waiting too long. Please forgive us for shipping from stock items.)

* Although it is a free exchange, when returning, the customer's prepayment / re-shipment will be cash on delivery.

* It will be remade after the product is returned.

*May be shipped from stock.

*We do not offer refunds.

*Limited to one purchase per person for the first time.

[Things that can be exchanged]

・Different sizes for the same product (color/shape)

・Within size development

・Contact within 7 days after the product arrives

[Items that cannot be exchanged]

・Customized products

・Items whose size has been adjusted using a stretcher, etc.

・Different colors and designs

・Sold out products

・Discontinued materials/products

・Not available in sizes

・Defects after arrival (dirt, etc.)

・More than 8 days have passed since the product arrived

・We apologize for the inconvenience, but please fill in the [date of purchase, name, email address, purchased product, details, phone number if possible] and contact us by email within 7 days.

・In consideration of the environment, this site does not use excessive packaging.

・Gift wrapping is not available.

・We do not compensate for missing shoe boxes.

・This site is environmentally friendly and does not overwrap.
・ We do not wrap gifts.
・ We do not compensate for shoe box defects.

・Cancellation of Newsletter Registration _ You can unsubscribe from the delivered newsletter. If you scroll to the bottom, there is a link to cancel, so please follow the procedure from the link.

・Cancellation of member registration_Please fill in [Request to cancel member registration] from the inquiry form below and send it. The cancellation procedure is manual, so it may take about a week.

・Product images are taken indoors. The appearance of the color of the wearing image and the product image varies depending on the shooting conditions. Please note that the appearance may differ depending on the environment of your PC.

_ Please read the request for understanding the handling and characteristics of shoes .

We usually reply within 1-2 business days .

If you do not receive a reply email, please also check your spam folder.
Also, if you are taking measures against spam , please cancel the domain designation of info@lottadesign.tokyo .
(Please note that the reply will be an error and cannot be sent to the e-mail address that has not been canceled.)

We usually reply within 1-2 business days.
If you do not receive the reply email, please check your junk email folder as well.
Also, if you are taking measures against junk mail, please cancel the domain designation of info@lottadesign.tokyo.
(Please note that you will not be able to send a reply to an email address that has not been released due to an error.)