Fitting visit reservation

If you get lost in order shoes

Most of our customers choose LOTTADESIGN.'s made-to-order shoes in the size of their usual pumps or flats, but there are slight differences depending on the type of shoe.

Advice for your problem

Concern ① For those who feel that they have wide feet and high insteps ,

□ The opening is designed with a binder tape, so the tape part fits gently, so it is made to reduce digging into the skin.

〈REGNET・CARRE・DALI・CLOUDY〉

□ It is recommended to choose from a slightly looser model of EE width.

〈DALI・RENE・BILLY・JILL〉

Concern ② For those who have a wide instep and are not good at flat shoes ,

□V cut design is recommended because it is devised to make the instep look neat.

〈ETOILE・CLOUDY〉

Concern 3 : I have bunions so I'm worried about pain

□Binder tape, cushion inner, etc. are recommended for the part that touches the instep that is softer.

<REGNET, CLOUDY, CARRE, DALI, RENE>

□ A deep cut that covers the bone part of the outer plate is recommended.

<REGNET, CLOUDY, CARRE, BILLY>

Concern 4 : Worried about your toes hitting easily

□Those who tend to touch the center of the toe_This is a common problem for those with narrow width or Greek type toes. We recommend a model with a throwaway size, or a design with a strap, mocha, or string that firmly holds the instep.

□Those who tend to hit their little toes. This is a problem that is often seen in people with wide feet or square feet. Models with a cushion liner, square toes, and wider widths are recommended.

It is possible in the following cases.

You can order by changing the size of the left and right.

(For example, left foot 24cm right foot 24.5cm / available only within the size range)

If you have a thin instep and are worried about it, we have a front insole.

*Please contact us by email in advance.

(Select shoes are not supported.)

Those who cannot recommend

We aim to create a product that is as comfortable as possible, but it is not a comfort product, so we do not recommend it for those with the following foot problems. We recommend fitting in store.

Medium-severe bunions (those who always hurt no matter what they wear)

Wise is quite thin (Wise A/B)

Wise is quite large (more than Wise EEE)

Click here for store information

Click here to book a fitting

(Select shoes are not available at the store.)

Does synthetic leather stretch?

・LOTTADESIGN. The vegan leather (synthetic leather/artificial leather) we handle mainly uses soft base material, so it is relatively easy to get used to your feet. We also use a soft heel core.

There is no color or material that I want in a model that fits my feet

・At the Kiyosumi Shirakawa shop, you can change the material and color of the desired model. (Some items may not be available due to off-season items, materials, or colors.)

・This service is not supported by the online store, but it is possible by e-mail. If you contact us by e-mail, we will send you an estimate as to whether or not changes are possible. If you wish to purchase after receiving an estimate, we will email you an invoice. (Only credit cards are accepted. Easy payment.)

If you want to check your own foot size and characteristics, please also see here

・How to choose and measure shoes that fit your feet

About correspondence of select shoes

・We accept returns and exchanges. Please check the FAQ for details.

If you need help, please contact us using the field below.

From July 21, 2022, member registration coupons will be discontinued and the first coupon will be issued for LINE friend registration.

We will issue a ¥500 off coupon for LINE friend registration, so please take advantage of it. (Available at Kiyosumi Shirakawa store and online store)

For customers who have registered as a member (account registration)_You can use the unused coupon code issued at the time of account registration.

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On LINE, we deliver advantageous information, including new products and sales.

Please feel free to add me as a friend!

What you can do with LINE

・Distribute news such as information on new products from LOTTADESIGN.

・Distribute coupons for friends only.

・Inquiries can be made on individual LINEs. We are also accepting inquiries.

Please feel free to contact us if you suddenly become concerned about the finish date of the product you ordered.

① About shipping time

_Please read our shipping policy .

② About delivery method

_Please read our shipping policy.

③ About shipping fee

_Please read our shipping policy .

④ Overseas shipping / Overseas shipping

_Please read our shipping policy . Please read our shipping policy.

⑤ About payment

We accept the following payments.

・Credit card payment_VISA・MASTER・AMERICANEXPRESS・JCB

・Wallet_ApplePay・GooglePay・ShopPay

・Amazon Pay

・Smartphone payment_PayPay・LINE Pay・Merpay

・Convenience store payment_Family Mart, Lawson, Seven-Eleven, Ministop, Daily Yamazaki

·Bank transfer

　

⑥ Cancellation / change of order details after ordering

Orders cannot be changed once an order completion email has been sent. Please be sure to check the order details before completing the ordering process.

If you place an order by mistake , please contact us by email within the same day, as changes can be made only before processing by us.

*If you do not receive an order completion email, please check your spam folder.

Orders cannot be changed when the order completion email is sent.

In the unlikely event that you place an order by mistake, we will only be able to change it before processing by us, so please contact us by email (info@lottadesign.tokyo) within the same day.

* If you do not receive the order completion email, please check your junk email folder.

⑦ About returns and exchanges

_ Please read the conditions for returns and exchanges .

⑧ About exchange of ordered products (only in Japan)

In order to reduce the anxiety that the size does not fit, we have decided to accept size exchanges under certain conditions from April 2022. (*This is a test service and will be available until the end of October 2022.)

We will only accept size exchanges if the following conditions are met. Since it will be basically remade, it will take about 35 days after the product is returned. (On rare occasions when stock is available, we can ship without waiting too long. Please forgive us for shipping from stock items.)

* Although it is a free exchange, when returning, the customer's prepayment / re-shipment will be cash on delivery.

* It will be remade after the product is returned.

*May be shipped from stock.

*We do not offer refunds.

*Limited to one purchase per person for the first time.

[Things that can be exchanged]

・Different sizes for the same product (color/shape)

・Within size development

・Contact within 7 days after the product arrives

[Items that cannot be exchanged]

・Customized products

・Items whose size has been adjusted using a stretcher, etc.

・Different colors and designs

・Sold out products

・Discontinued materials/products

・Not available in sizes

・Defects after arrival (dirt, etc.)

・More than 8 days have passed since the product arrived

⑨ If you receive a product that is different from what you purchased

・We apologize for the inconvenience, but please fill in the [date of purchase, name, email address, purchased product, details, phone number if possible] and contact us by email within 7 days.

⑩ About packaging

・In consideration of the environment, this site does not use excessive packaging.

・Gift wrapping is not available.

・We do not compensate for missing shoe boxes.

・This site is environmentally friendly and does not overwrap.
・ We do not wrap gifts.
・ We do not compensate for shoe box defects.

⑪Cancellation of membership procedures

・Cancellation of Newsletter Registration _ You can unsubscribe from the delivered newsletter. If you scroll to the bottom, there is a link to cancel, so please follow the procedure from the link.

・Cancellation of member registration_Please fill in [Request to cancel member registration] from the inquiry form below and send it. The cancellation procedure is manual, so it may take about a week.

⑫How the image looks

・Product images are taken indoors. The appearance of the color of the wearing image and the product image varies depending on the shooting conditions. Please note that the appearance may differ depending on the environment of your PC.

⑬Precautions for handling shoes

_ Please read the request for understanding the handling and characteristics of shoes .

We usually reply within 1-2 business days .

If you do not receive a reply email, please also check your spam folder.
Also, if you are taking measures against spam , please cancel the domain designation of info@lottadesign.tokyo .
(Please note that the reply will be an error and cannot be sent to the e-mail address that has not been canceled.)

We usually reply within 1-2 business days.
If you do not receive the reply email, please check your junk email folder as well.
Also, if you are taking measures against junk mail, please cancel the domain designation of info@lottadesign.tokyo.
(Please note that you will not be able to send a reply to an email address that has not been released due to an error.)