Fitting visit reservation

Most of our customers choose LOTTADESIGN.'s made-to-order shoes in the size of their usual pumps or flats, but there are slight differences depending on the type of shoe.

Concern ① For those who feel that they have wide feet and high insteps ,

□ The opening is designed with a binder tape, so the tape part fits gently, so it is made to reduce digging into the skin.

〈REGNET・CARRE・DALI・CLOUDY〉

□ It is recommended to choose from a slightly looser model of EE width.

〈DALI・RENE・BILLY・JILL〉

Concern ② For those who have a wide instep and are not good at flat shoes ,

□V cut design is recommended because it is devised to make the instep look neat.

〈ETOILE・CLOUDY〉

Concern 3 : I have bunions so I'm worried about pain

□Binder tape, cushion inner, etc. are recommended for the part that touches the instep that is softer.

<REGNET, CLOUDY, CARRE, DALI, RENE>

□ A deep cut that covers the bone part of the outer plate is recommended.

<REGNET, CLOUDY, CARRE, BILLY>

Concern 4 : Worried about your toes hitting easily

□Those who tend to touch the center of the toe_This is a common problem for those with narrow width or Greek type toes. We recommend a model with a throwaway size, or a design with a strap, mocha, or string that firmly holds the instep.

□Those who tend to hit their little toes. This is a problem that is often seen in people with wide feet or square feet. Models with a cushion liner, square toes, and wider widths are recommended.

You can order by changing the size of the left and right.

(For example, left foot 24cm right foot 24.5cm / available only within the size range)

If you have a thin instep and are worried about it, we have a front insole.

*Please contact us by email in advance.

(Select shoes are not supported.)

We aim to create a product that is as comfortable as possible, but it is not a comfort product, so we do not recommend it for those with the following foot problems. We recommend fitting in store.

Medium-severe bunions (those who always hurt no matter what they wear)

Wise is quite thin (Wise A/B)

Wise is quite large (more than Wise EEE)

Click here for store information

Click here to book a fitting

(Select shoes are not available at the store.)

・LOTTADESIGN. The vegan leather (synthetic leather/artificial leather) we handle mainly uses soft base material, so it is relatively easy to get used to your feet. We also use a soft heel core.

・At the Kiyosumi Shirakawa shop, you can change the material and color of the desired model. (Some items may not be available due to off-season items, materials, or colors.)

・This service is not supported by the online store, but it is possible by e-mail. If you contact us by e-mail, we will send you an estimate as to whether or not changes are possible. If you wish to purchase after receiving an estimate, we will email you an invoice. (Only credit cards are accepted. Easy payment.)

・How to choose and measure shoes that fit your feet

・We accept returns and exchanges. Please check the FAQ for details.

* Correspondence in Japan

For order products

*We produce one pair after receiving an order . Therefore, we do not accept returns or exchanges due to customer convenience. Thank you for your understanding.

For stock products

*We do not accept any returns due to customer convenience. Exchanges are subject to certain conditions.

Please note that we cannot accept returns or exchanges if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer once
□ Products that have been defaced or damaged by the customer
□ If the size does not match the ordered product
□Special products such as sales and samples
□Products purchased at stores other than this site or Kiyosumi Shirakawa stores
□If the product package ( shoe box ) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent

*Customers are responsible for shipping costs for returns and exchanges due to customer convenience. Please be careful.

[If you wish to exchange/return]

2. Dealing with defective products and damage

Please be sure to check when the product arrives!

■Did you receive an item different from what you ordered?

■Is the product damaged or defaced?

○ When you receive a defective or damaged item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery. We will process your return or exchange immediately. In this case, we will bear the shipping fee. When returning the product, please send it to us by cash on delivery. *However, please note that we may not be able to exchange products that are out of stock (including custom-made products).

○Returns Please contact us by email within 7 days of delivery with your name, the name of the product you purchased, and the reason for the return. We will send you an email with instructions on how to return the item. After confirming the communication from our company, please fill in the necessary information on the return acceptance form and return the product. The customer is responsible for shipping costs incurred when returning an item due to the customer's circumstances. Please note.
If you wish to exchange or return an item, please be sure to contact us by email.

□ Returned product destination

1-9-7 Hirano, Koto-ku, Tokyo 135-0023

Fukadasou Room 201

Lotta Design Co., Ltd. 

○About exchange

Please email us with the following information within 7 days of delivery.

·order number

·name

・Product name you purchased

・Replacement desired size, etc.

・Reason for exchange

Please contact us by e-mail.

We will send you an email with instructions on how to exchange.

After confirming the communication from our company, please return the product.

Please note that exchanges cannot be made if the conditions for returns and exchanges are not met.

□ Regarding shipping costs for exchanges due to customer convenience
・When returning the shoes to us, please wrap them in the same shoe box as when you sent them, and send them with prepayment.

・The customer is responsible for the shipping fee when shipping from our company to the customer. Please note that we will send the replacement product by cash on delivery.

□ In some cases, such as when the size is out of stock, we may not be able to exchange the item. In that case, please understand beforehand that it will be returned.

 * Response to overseas [ Response to overseas]

○ We only accept defective or damaged items. We do not support all reasons for customer convenience.

○ Dealing with defective products, damage, etc.

When you receive the item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery.

Please note that we cannot respond if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer once
□ Products that have been defaced or damaged by the customer
□ If the size does not fit
□ Special products such as sales
□Products purchased from other than this site
□If the product package ( shoe box ) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent

○ We only accept defective or damaged items.

○ Dealing with defective products, damage, etc.

When you receive the item, please check to see if the item you ordered is different from what you ordered. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, please contact us by email within 7 days of delivery.

Please note that we cannot respond if any of the following conditions apply.

□ Products that have been delivered for more than 7 days
□ Products that have been used by the customer
□ Products that have been defaced or damaged by the customer
□ If the size does not fit
□ Special products such as sales
□Products purchased from other than this site
□If the product package (shoe box) is lost (including cases where the shipping label is attached directly to the shoe box).
□ If you have lost the "statement of delivery" or if it has not been sent

_Please read our shipping policy .

_Please read our shipping policy.

_Please read our shipping policy .

_Please read our shipping policy . Please read our shipping policy.

We accept the following payments.

・Credit card payment_VISA・MASTER・AMERICANEXPRESS・JCB

・Wallet_ApplePay・GooglePay・ShopPay

・Amazon Pay

・Smartphone payment_PayPay・LINE Pay・Merpay

・Convenience store payment_Family Mart, Lawson, Seven-Eleven, Ministop, Daily Yamazaki

·Bank transfer

Orders cannot be changed once an order completion email has been sent. Please be sure to check the order details before completing the ordering process.

If you place an order by mistake , please contact us by email within the same day, as changes can be made only before processing by us.

*If you do not receive an order completion email, please check your spam folder.

Orders cannot be changed when the order completion email is sent.

In the unlikely event that you place an order by mistake, we will only be able to change it before processing by us, so please contact us by email (info@lottadesign.tokyo) within the same day.

* If you do not receive the order completion email, please check your junk email folder.

_ Please read the conditions for returns and exchanges .

In order to reduce the anxiety that the size does not fit, we have decided to accept size exchanges under certain conditions from April 2022. (*This is a test service and will be available until the end of October 2022.)

We will only accept size exchanges if the following conditions are met. Since it will be basically remade, it will take about 35 days after the product is returned. (On rare occasions when stock is available, we can ship without waiting too long. Please forgive us for shipping from stock items.)

* Although it is a free exchange, when returning, the customer's prepayment / re-shipment will be cash on delivery.

* It will be remade after the product is returned.

*May be shipped from stock.

*We do not offer refunds.

*Limited to one purchase per person for the first time.

[Things that can be exchanged]

・Different sizes for the same product (color/shape)

・Within size development

・Contact within 7 days after the product arrives

[Items that cannot be exchanged]

・Customized products

・Items whose size has been adjusted using a stretcher, etc.

・Different colors and designs

・Sold out products

・Discontinued materials/products

・Not available in sizes

・Defects after arrival (dirt, etc.)

・More than 8 days have passed since the product arrived

・We apologize for the inconvenience, but please fill in the [date of purchase, name, email address, purchased product, details, phone number if possible] and contact us by email within 7 days.

・In consideration of the environment, this site does not use excessive packaging.

・Gift wrapping is not available.

・We do not compensate for missing shoe boxes.

・This site is environmentally friendly and does not overwrap.
・ We do not wrap gifts.
・ We do not compensate for shoe box defects.

・Cancellation of Newsletter Registration _ You can unsubscribe from the delivered newsletter. If you scroll to the bottom, there is a link to cancel, so please follow the procedure from the link.

・Cancellation of member registration_Please fill in [Request to cancel member registration] from the inquiry form below and send it. The cancellation procedure is manual, so it may take about a week.

・Product images are taken indoors. The appearance of the color of the wearing image and the product image varies depending on the shooting conditions. Please note that the appearance may differ depending on the environment of your PC.

_ Please read the request for understanding the handling and characteristics of shoes .

We usually reply within 1-2 business days .

If you do not receive a reply email, please also check your spam folder.
Also, if you are taking measures against spam , please cancel the domain designation of info@lottadesign.tokyo .
(Please note that the reply will be an error and cannot be sent to the e-mail address that has not been canceled.)

We usually reply within 1-2 business days.
If you do not receive the reply email, please check your junk email folder as well.
Also, if you are taking measures against junk mail, please cancel the domain designation of info@lottadesign.tokyo.
(Please note that you will not be able to send a reply to an email address that has not been released due to an error.)